Shipping policy

Shipping & Fulfillment Policy

Order Processing

All of our products are made to order through our trusted production partner. Once you place an order, it is sent directly to production.

Processing time: 2–5 business days
Orders are processed Monday to Friday (excluding holidays)

Please note that processing times may vary slightly during peak seasons.

Shipping Times

After your order has been produced, it will be shipped to your address.

Estimated delivery times:

UK: 2–5 business days
Europe: 3–7 business days
International: 5–10 business days

Shipping times are estimates and may vary depending on location and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery.

Customs & Import Taxes

For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply.

Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to factors outside our control (such as courier issues, customs processing, or high demand periods).

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery with your order number and photos (if applicable). We will work with our production partner to resolve the issue.